1. Introduction
This Shipping and Delivery Policy outlines the terms, conditions, and procedures for the delivery of products purchased from Golf Cart Holdings (Pty) Ltd (“we,” “us,” “our,” or “Golf Cart Holdings”).
We are committed to delivering your products safely, efficiently, and within the timeframes specified. Please read this policy carefully to understand our shipping procedures and your delivery options.
Website: http://golfcartholdings.co.za
2. Shipping Coverage
2.1 Delivery Areas
We deliver to the following areas within South Africa:
Nationwide Delivery Available:
- Gauteng (Johannesburg, Pretoria, and surrounding areas)
- Western Cape (Cape Town and surrounding areas)
- KwaZulu-Natal (Durban and surrounding areas)
- Eastern Cape (Port Elizabeth, East London, and surrounding areas)
- Free State (Bloemfontein and surrounding areas)
- Mpumalanga (Nelspruit and surrounding areas)
- Limpopo (Polokwane and surrounding areas)
- North West (Rustenburg and surrounding areas)
- Northern Cape (Kimberley and surrounding areas)
Remote Areas:
Delivery to remote or rural areas may be subject to:
- Additional delivery charges
- Extended delivery timeframes
- Courier limitations
- Minimum order requirements
2.2 Areas We Cannot Deliver To
Currently, we do not deliver to:
- International destinations (contact us for special arrangements)
- Post office boxes or private bag addresses
- Areas not serviced by our courier partners
- Locations deemed unsafe or inaccessible by our delivery partners
2.3 Address Requirements
For successful delivery, please provide:
- Complete street address (not just postal address)
- Suburb or township name
- City and province
- Postal code
- Contact phone number (mandatory)
- Delivery instructions (gate codes, building access, etc.)
- Alternative contact person (recommended)
3. Shipping Methods and Timeframes
3.1 Standard Delivery
Description: Our most economical delivery option for non-urgent orders.
Delivery Timeframe:
- Handling Time 1-2 days
- Gauteng (Johannesburg/Pretoria): 3-5 business days
- Major Cities (Cape Town, Durban, PE): 5-7 business days
- Regional Areas: 7-10 business days
- Remote Areas: 2-14 business days
Suitable For:
- Accessories and parts
- Small to medium-sized items
- Non-urgent orders
Tracking: Full tracking provided via courier partner
3.2 Express Delivery
Description: Faster delivery for urgent orders.
Delivery Timeframe:
- Gauteng (Johannesburg/Pretoria): 1-2 business days
- Major Cities (Cape Town, Durban, PE): 2-3 business days
- Regional Areas: 3-5 business days
- Remote Areas: Not available
Suitable For:
- Urgent orders
- Replacement parts
- Time-sensitive deliveries
Additional Cost: Express delivery fees apply (calculated at checkout)
Tracking: Priority tracking with SMS notifications
3.3 Golf Cart Specialized Delivery
Description: Professional delivery service for golf carts and large equipment.
Delivery Timeframe:
- Gauteng: 5-7 business days
- Major Cities: 7-10 business days
- Regional Areas: 10-14 business days
- Remote Areas: 14-21 business days
Includes:
- Specialized transport vehicle
- Professional delivery team
- Basic unpacking and placement
- Delivery to ground floor or accessible area
- Removal of packaging materials
Does Not Include:
- Installation or assembly
- Delivery to upper floors without elevator
- Off-loading in difficult access areas
- Setup or configuration
Special Requirements:
- Clear access for delivery vehicle (minimum 3m width)
- Suitable off-loading area
- Someone 18+ must be present to sign for delivery
3.4 Same-Day Delivery (Selected Areas Only)
Description: Ultra-fast delivery for urgent needs.
Availability:
- Johannesburg CBD and selected suburbs
- Pretoria CBD and selected suburbs
- Limited to accessories and small parts only
Conditions:
- Order placed before 10:00 AM
- Payment confirmed
- Stock available
- Premium delivery fee applies
Delivery Window: 4-6 hours from order confirmation
3.5 Collection Option (Free)
Description: Collect your order from our facility at no charge.
Location:
Golf Cart Holdings (Pty) Ltd
Olive Crest Estate – Nord Riding 2169
South Africa
Collection Hours:
Monday to Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday and Public Holidays: Closed
Collection Process:
- Wait for “Ready for Collection” email notification
- Bring proof of purchase and ID document
- Collection must be by the person who placed the order (or authorized representative)
- Inspect products before leaving (no returns for visible damage after collection)
Collection Timeframe:
- Standard items: Ready within 24-48 hours
- Golf carts: Ready within 3-5 business days
- Special orders: As per order confirmation
4. Shipping Costs
4.1 Standard Delivery Rates
Shipping costs are calculated based on:
- Product weight and dimensions
- Delivery location and distance
- Delivery speed (standard or express)
- Special handling requirements
Estimated Shipping Costs:
Accessories and Small Parts:
- Gauteng: R150 – R250
- Major Cities: R200 – R350
- Regional Areas: R300 – R500
- Remote Areas: R500 – R800
Medium Items (Batteries, Chargers):
- Gauteng: R300 – R500
- Major Cities: R450 – R700
- Regional Areas: R600 – R900
- Remote Areas: R900 – R1,500
Golf Carts and Large Equipment:
- Gauteng: R1,500 – R2,500
- Major Cities: R2,500 – R4,000
- Regional Areas: R4,000 – R6,000
- Remote Areas: Quote on request
Exact shipping costs will be calculated and displayed at checkout before payment.
4.2 Free Shipping
Qualifying Orders:
✓ Orders over R150,000 (standard delivery to major cities)
✓ Orders over R115,000 (standard delivery nationwide)
✓ Golf cart purchases (delivery included in major metros)
Exclusions:
- Express or same-day delivery (standard rates apply)
- Remote area surcharges may still apply
- Installation services not included
- Special handling or equipment not included
4.3 Express Delivery Surcharge
Express delivery costs 50-100% more than standard delivery rates, depending on location and product size.
4.4 Additional Charges
The following may incur additional charges:
- Remote Area Surcharge: R200 – R800
- Difficult Access: R300 – R1,000 (stairs, narrow passages, etc.)
- Re-delivery Fee: R250 – R500 (if first delivery attempt failed)
- After-Hours Delivery: R500 – R1,500 (by arrangement only)
- Weekend Delivery: R500 – R1,000 (Saturday only, by arrangement)
- Lift/Crane Equipment: Quote on request
- Multiple Delivery Attempts: R250 per additional attempt
All additional charges will be communicated and approved before incurring.
5. Order Processing and Dispatch
5.1 Processing Time
Order processing begins after:
- Payment is received and confirmed
- Stock availability is verified
- Delivery address is validated
Standard Processing Times:
- Accessories and parts: 1-2 business days
- Standard products: 2-3 business days
- Golf carts: 3-5 business days
- Custom orders: 7-14 business days (or as specified)
Cut-off Times:
- Orders placed before 12:00 PM: Processed same business day
- Orders placed after 12:00 PM: Processed next business day
5.2 Dispatch Notification
You will receive an email notification when your order is dispatched, including:
- Dispatch confirmation
- Tracking number (where applicable)
- Estimated delivery date
- Courier contact details
- Tracking link
5.3 Delays in Processing
Processing may be delayed due to:
- Stock shortages or back-orders
- Payment verification issues
- Incorrect or incomplete delivery address
- Public holidays or weekends
- High order volumes (peak seasons)
- Supplier delays
We will notify you immediately if any delays are expected.
6. Delivery Process
6.1 Delivery Notification
Before Delivery:
- SMS notification 24 hours before delivery (where available)
- Courier will contact you to arrange suitable delivery time
- Ensure someone 18+ is available to receive delivery
On Delivery Day:
- Courier will contact you 1-2 hours before arrival (where possible)
- Ensure access is clear for delivery vehicle
- Have ID document ready for signature
6.2 Delivery Requirements
Recipient Must:
- Be 18 years or older
- Provide valid ID document
- Sign proof of delivery
- Inspect products before signing (see section 6.3)
Delivery Personnel Will:
- Deliver to ground floor or accessible area
- Unpack and place product in designated area (golf carts only)
- Remove packaging materials (golf carts only)
- Provide proof of delivery documentation
Delivery Personnel Will NOT:
- Carry items up stairs (unless pre-arranged)
- Install or assemble products
- Move furniture or other items
- Enter locked areas without supervision
- Provide technical setup or training
6.3 Inspection Upon Delivery
IMPORTANT: You must inspect all products upon delivery before signing for receipt.
Check for:
- Correct products delivered
- Quantity matches order
- No visible damage to products
- All accessories and components included
- Packaging integrity
If there is damage or discrepancy:
- Do NOT sign the delivery note as “received in good condition”
- Note the damage/issue on the delivery note
- Take photos of damage (product and packaging)
- Contact us immediately at info@golfcartholdings.co.za
- Keep all packaging materials
After signing: We cannot accept responsibility for damage not noted on the delivery documentation.
6.4 Failed Delivery Attempts
If delivery fails because:
Customer Not Available:
- Courier will leave a notification card
- Contact courier to arrange re-delivery
- Re-delivery fee may apply (R250 – R500)
- After 3 failed attempts, order returned to us
Access Issues:
- Incorrect address or directions
- Gate code not provided
- Restricted access area
- Unsafe delivery location
Resolution:
- Contact us immediately to update delivery details
- Re-delivery will be scheduled
- Additional fees may apply
Returned Orders:
If an order is returned to us after failed delivery attempts:
- We will contact you to arrange collection or re-delivery
- Re-delivery fees apply
- Storage fees may apply after 7 days (R100 per day)
- Order may be cancelled and refunded after 30 days (minus costs incurred)
7. Tracking Your Order
7.1 Order Tracking
How to Track:
- Use the tracking number provided in your dispatch email
- Visit the courier’s website and enter tracking number
- Contact our customer service for tracking assistance
- Check your order status in your account dashboard
Tracking Information Includes:
- Current location of your order
- Delivery status updates
- Estimated delivery date
- Delivery attempts and outcomes
7.2 Tracking Updates
Tracking information is updated:
- When order leaves our facility
- At courier distribution centers
- When out for delivery
- Upon successful delivery
Note: Tracking may not update in real-time. Allow 24 hours between updates.
8. Installation and Setup Services
8.1 Professional Installation (Optional)
We offer professional installation services for golf carts and equipment:
Installation Includes:
- Complete assembly and setup
- Battery installation and connection
- Electrical system configuration
- Safety checks and testing
- Basic operational training
- Removal of all packaging
Installation Costs:
- Gauteng: R1,500 – R2,500
- Major Cities: R2,000 – R3,500
- Regional Areas: R3,000 – R5,000
- Quote provided based on location and complexity
Booking Installation:
- Select installation option at checkout
- Or contact us after purchase to arrange
- Installation scheduled within 3-5 business days of delivery
8.2 DIY Setup Support
If you choose to set up your golf cart yourself:
- Detailed instruction manual provided
- Video tutorials available on our website
- Technical support via phone or email
- Optional paid support visit available
Important: Self-installation may affect warranty terms. Please consult warranty documentation.
9. Delivery Issues and Resolution
9.1 Damaged Products
If products arrive damaged:
Immediate Action:
- Note damage on delivery documentation before signing
- Take photos of damage (product and packaging)
- Contact us within 24 hours at info@golfcartholdings.co.za
- Provide order number, photos, and description
Our Response:
- We will investigate immediately
- Arrange collection of damaged product
- Provide replacement or full refund
- No cost to you for our errors or courier damage
9.2 Missing Items
If items are missing from your delivery:
- Check all packaging thoroughly (items may be in separate boxes)
- Contact us within 48 hours with order details
- We will investigate and dispatch missing items immediately
- No additional charges
9.3 Wrong Products Delivered
If you received incorrect products:
- Do not open or use the products
- Contact us within 48 hours
- We will arrange collection at no cost
- Correct products dispatched immediately
- No charges or fees apply
9.4 Delayed Deliveries
If your delivery is significantly delayed:
Contact us if:
- Delivery is more than 3 business days overdue
- Tracking shows no movement for 5+ days
- Courier cannot provide delivery estimate
We will:
- Investigate with courier immediately
- Provide regular updates
- Expedite delivery where possible
- Offer refund of shipping costs for significant delays (7+ days overdue)
10. Special Delivery Circumstances
10.1 Business Deliveries
Deliveries to business addresses:
- Delivery during business hours only
- Delivery to reception or loading bay
- Company name required on delivery address
- Contact person and number mandatory
- May require proof of authority to receive
10.2 Estate or Complex Deliveries
Deliveries to estates or secure complexes:
- Provide estate/complex name
- Gate code or security contact number
- Notify security of expected delivery
- Arrange access for delivery vehicle
- Courier may require escort or clearance
10.3 Building or Apartment Deliveries
Ground Floor: Standard delivery included
Upper Floors:
- Elevator access: No additional charge
- No elevator: Additional charges apply (R300 – R1,000)
- Building restrictions may apply
- Advance arrangements required for large items
10.4 Farm or Rural Deliveries
Deliveries to farms or rural areas:
- Detailed directions required
- GPS coordinates helpful
- May require meeting at accessible location
- Additional fees apply
- Extended delivery timeframes
- Weather-dependent delivery
11. International Shipping
Currently, we do not offer standard international shipping. However, we can arrange international delivery for specific requests:
Requirements:
- Contact us for a custom quote
- Customer responsible for:
- International shipping costs
- Import duties and taxes
- Customs clearance
- Local delivery in destination country
- Extended delivery timeframes (4-8 weeks)
- Payment in full required before dispatch
Contact: info@golfcartholdings.co.za
12. Public Holidays and Peak Seasons
12.1 Public Holidays
No deliveries on South African public holidays:
- New Year’s Day
- Human Rights Day
- Good Friday
- Family Day
- Freedom Day
- Workers’ Day
- Youth Day
- National Women’s Day
- Heritage Day
- Day of Reconciliation
- Christmas Day
- Day of Goodwill
Orders placed before public holidays may experience delays.
12.2 Peak Seasons
Extended delivery times during:
- December holiday season (1-2 weeks additional)
- Easter weekend
- Black Friday and Cyber Monday
- Major promotional periods
We will communicate expected delays during peak periods.
13. Shipping Restrictions
13.1 Hazardous Materials
Certain products may have shipping restrictions:
- Batteries (lithium-ion) – Subject to courier regulations
- Flammable materials – Special handling required
- Pressurized containers – Courier restrictions apply
We will advise of any restrictions when you place your order.
13.2 Size and Weight Limitations
Maximum Dimensions and Weight:
- Standard courier: Up to 30kg, 1.5m longest side
- Specialized delivery: Up to 500kg, 3m longest side
- Oversized items: Custom arrangements required
14. Insurance and Liability
14.1 Shipping Insurance
All shipments are insured for their full value during transit.
Coverage Includes:
- Loss during transit
- Damage during transit
- Theft during transit
Not Covered:
- Damage after delivery and signing
- Damage not noted on delivery documentation
- Loss due to incorrect address provided by customer
14.2 Our Liability
We are responsible for products until successful delivery and sign-off. After you sign the delivery documentation confirming receipt in good condition, responsibility transfers to you.
We are NOT liable for:
- Delays caused by courier beyond our control
- Delays due to incorrect address or customer unavailability
- Damage not reported at time of delivery
- Natural disasters or force majeure events
- Courier strikes or service disruptions
15. Contact Information
For all shipping and delivery inquiries:
Deliveries and Logistics Department
Golf Cart Holdings (Pty) Ltd
Email: info@golfcartholdings.co.za
Phone: +27 (0) 83 279 8073
WhatsApp: +27 (0) 83 279 8073
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM SAST
Physical Address:
Olive Crest Estate – Nord Riding 2169
South Africa
Website: http://golfcartholdings.co.za
16. Frequently Asked Questions
Q: How much does shipping cost?
A: Shipping costs vary by product size, weight, and destination. Exact costs are calculated at checkout.
Q: Do you offer free shipping?
A: Yes, on orders over R10,000 to major cities and R15,000 nationwide.
Q: How long does delivery take?
A: 3-14 business days depending on location and product type. See section 3 for detailed timeframes.
Q: Can I track my order?
A: Yes, tracking information is provided via email once your order is dispatched.
Q: What if I’m not home for delivery?
A: The courier will leave a notification and contact you to arrange re-delivery. Re-delivery fees may apply.
Q: Do you deliver on weekends?
A: Saturday delivery available by special arrangement with additional fees. No Sunday deliveries.
Q: Can I change my delivery address after ordering?
A: Contact us immediately. Address changes possible before dispatch only.
Q: Is installation included?
A: Basic delivery and placement included for golf carts. Professional installation available at additional cost.
Q: What if my product arrives damaged?
A: Note the damage on delivery documentation, take photos, and contact us within 24 hours. We’ll arrange replacement or refund.
Q: Do you deliver to PO Boxes?
A: No, we require a physical street address for delivery.
17. Policy Updates
We reserve the right to update this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting to our website. The “Last Updated” date at the top indicates when the policy was last revised.
Continued use of our services after changes constitutes acceptance of the updated policy.
Our Commitment
Golf Cart Holdings is committed to providing reliable, professional delivery services. We work with trusted courier partners to ensure your products arrive safely and on time.
If you have any questions about our shipping policy or need assistance with your delivery, please don’t hesitate to contact our deliveries team.
Golf Cart Holdings (Pty) Ltd – Delivering Excellence Across South Africa
