1. Introduction

Welcome to Golf Cart Holdings (Pty) Ltd (“we,” “us,” “our,” or “Golf Cart Holdings”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://golfcartholdings.co.za, purchase our products, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Register for an account on our website
Place an order or make a purchase
Request a quote or product information
Subscribe to our newsletter or marketing communications
Contact us via email, phone, or contact form
Participate in surveys, promotions, or competitions
Submit product reviews or testimonials

This information may include:

Full name
Email address
Phone number
Physical address (billing and shipping)
Company name (for business customers)
Payment information (credit card details, banking information)
VAT number (for business transactions)
Account login credentials

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address
Browser type and version
Operating system
Device information (type, model, manufacturer)
Pages visited and time spent on each page
Referring website or source
Date and time of access
Clickstream data and navigation patterns
Geographic location (country, region, city)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. You can control cookie preferences through your browser settings, but disabling cookies may limit certain website functionality.

Types of cookies we use:

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing activity to deliver relevant advertisements

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Processing and Fulfillment

Process and fulfill your orders
Arrange delivery and shipping
Send order confirmations and updates
Process payments and prevent fraud
Manage returns, refunds, and warranty claims

3.2 Customer Service and Support

Respond to your inquiries and requests
Provide technical support and assistance
Address complaints and resolve disputes
Improve our customer service quality

3.3 Marketing and Communications

Send promotional emails, newsletters, and special offers (with your consent)
Inform you about new products, services, and updates
Conduct surveys and gather feedback
Personalize your shopping experience

3.4 Website Improvement and Analytics

Analyze website usage and performance
Identify and fix technical issues
Enhance user experience and functionality
Develop new features and services

3.5 Legal Compliance and Protection

Comply with applicable laws and regulations
Enforce our Terms and Conditions
Protect against fraud, unauthorized transactions, and illegal activities
Respond to legal requests and court orders

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following categories of recipients:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

Payment processors (for secure payment processing)
Shipping and logistics companies (for order delivery)
Website hosting and cloud storage providers
Email marketing platforms
Customer relationship management (CRM) systems
Analytics and advertising services
IT support and security services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Partners

We may share information with authorized dealers, distributors, and business partners to fulfill orders, provide services, or offer joint promotions.

4.3 Legal Requirements

We may disclose your information when required by law, including:

Compliance with court orders, subpoenas, or legal processes
Response to government or regulatory requests
Protection of our rights, property, or safety
Investigation of fraud or security breaches
Enforcement of our Terms and Conditions

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure servers and firewalls
Access controls and authentication protocols
Regular security audits and vulnerability assessments
Employee training on data protection and privacy
Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and purpose:

Account Information: Retained while your account is active and for 3 years after account closure
Transaction Records: Retained for 7 years for tax and accounting purposes
Marketing Communications: Retained until you unsubscribe or withdraw consent
Website Analytics: Anonymized after 26 months

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to access, review, and update your personal information. You can do this by:

Logging into your account and updating your profile
Contacting us at sales@golfcartholdings.co.za
Calling us at +27 (0) 83 279 8073

7.2 Deletion

You may request deletion of your personal information, subject to legal retention requirements. We will honor your request unless we are required to retain the information for legal, regulatory, or legitimate business purposes.

7.3 Marketing Opt-Out

You can opt out of receiving marketing communications by:

Clicking the “unsubscribe” link in our emails
Updating your communication preferences in your account settings
Contacting us at sales@golfcartholdings.co.za

Please note that even if you opt out of marketing communications, we will still send transactional emails related to your orders and account.

You can manage cookie preferences through your browser settings. Most browsers allow you to:

View and delete cookies
Block third-party cookies
Block all cookies (may affect website functionality)
Receive notifications when cookies are set

7.5 Do Not Track Signals

Our website does not currently respond to “Do Not Track” browser signals. You can control tracking through cookie settings and third-party opt-out mechanisms.

8. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include:

Google Analytics (website analytics)
Google Merchant Center (product listings)
Facebook Pixel (advertising and remarketing)
Payment gateways (secure payment processing)
Social media platforms (social sharing and integration)

9. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Golf Cart Holdings operates primarily in South Africa. If you are accessing our website from outside South Africa, please be aware that your information may be transferred to, stored, and processed in South Africa, where data protection laws may differ from those in your country.

By using our website and services, you consent to the transfer of your information to South Africa and other countries where we operate.

11. Google Merchant Center Compliance

As a merchant using Google Merchant Center and Google Shopping services, we comply with Google’s policies regarding:

Accurate product information and pricing
Clear and accessible return and refund policies
Transparent shipping costs and delivery timeframes
Secure checkout processes with visible privacy disclosures
Proper handling of customer data in accordance with Google’s requirements
SSL certification for secure data transmission

We ensure that all product listings, pricing, and availability information displayed on Google Shopping matches the information on our website.

12. South African Data Protection Laws

We comply with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws. Under POPIA, you have the right to:

Know what personal information we hold about you
Request correction of inaccurate information
Object to processing of your information
Request deletion of your information (subject to legal requirements)
Lodge a complaint with the Information Regulator

13. Payment Security

We use secure, PCI-DSS compliant payment processors to handle all credit card and electronic payment transactions. We do not store complete credit card information on our servers. Payment information is encrypted and transmitted securely to our payment service providers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website
Updating the “Last Updated” date at the top of this policy
Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Golf Cart Holdings (Pty) Ltd

Email: Sales@golfcartholdings.co.za
Phone: +27 (0) 83 279 8073
Address: Olive Crest Estate – Nord Riding 2169
South Africa
Website: https://golfcartholdings.co.za/
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM SAST

For privacy-related inquiries, complaints, or requests to exercise your rights under POPIA or other applicable laws, please email sales@golfcartholdings.co.za. We will respond to your request within 30 days.

Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.