Terms and Conditions

1. Introduction and Acceptance

Welcome to Golf Cart Holdings (Pty) Ltd (“we,” “us,” “our,” or “Golf Cart Holdings”). These Terms and Conditions (“Terms”) govern your use of our website http://golfcartholdings.co.za and the purchase of products and services from us.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our website or services.

1.1 Agreement to Terms

Your use of our website and services constitutes your acceptance of these Terms and all policies referenced herein, including:

Privacy Policy
Return and Refund Policy
Shipping and Delivery Policy
Payment Policy
Warranty Policy

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

1.3 Legal Capacity

By using our website or services, you represent and warrant that:

You are at least 18 years of age
You have the legal capacity to enter into binding contracts
You are not prohibited from using our services under South African law
All information you provide is accurate and complete

2. Company Information

Legal Business Name: Golf Cart Holdings (Pty) Ltd
Registration Number: [Company Registration Number]
VAT Number: [VAT Number]
Registered Address: [Street Address], [City], [Province], [Postal Code], South Africa

Contact Information:
Email: info@golfcartholdings.co.za
Phone: +27 (0) 83 279 8073
Website: https://golfcartholdings.co.za/

Business Hours:
Monday to Friday: 8:00 AM – 5:00 PM SAST
Saturday: 8:00 AM – 1:00 PM SAST
Sunday and Public Holidays: Closed

3. Definitions

For the purposes of these Terms:

“Customer,” “You,” “Your” refers to the individual or entity purchasing products or services from us
“Products” refers to golf carts, accessories, parts, equipment, and related items sold by us
“Services” refers to installation, maintenance, repair, and other services provided by us
“Website” refers to http://golfcartholdings.co.za and all associated pages
“Order” refers to your request to purchase products or services from us
“Content” refers to all text, images, videos, graphics, and other materials on our website

4. Use of Website

4.1 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal or business purposes in accordance with these Terms.

4.2 Prohibited Uses

You agree NOT to use our website for any of the following purposes:

✗ Violating any applicable laws or regulations
✗ Infringing on intellectual property rights
✗ Transmitting harmful code, viruses, or malware
✗ Attempting to gain unauthorized access to our systems
✗ Interfering with website functionality or security
✗ Collecting user information without consent
✗ Impersonating any person or entity
✗ Engaging in fraudulent activities
✗ Posting false, misleading, or defamatory content
✗ Harassing, threatening, or abusing others
✗ Scraping, data mining, or automated data collection
✗ Reverse engineering or decompiling our website

4.3 Account Registration

If you create an account:

You must provide accurate, current, and complete information
You are responsible for maintaining account confidentiality
You are responsible for all activities under your account
You must notify us immediately of any unauthorized access
You must not share your account credentials
We reserve the right to suspend or terminate accounts that violate these Terms

4.4 Account Security

Password Requirements:

Minimum 8 characters
Combination of letters, numbers, and special characters recommended
Do not use easily guessable passwords
Change passwords regularly

You are responsible for:

Keeping your password confidential
All purchases and activities under your account
Logging out after each session on shared devices

4.5 Account Termination

We reserve the right to suspend or terminate your account at any time for:

Violation of these Terms
Fraudulent or illegal activities
Abusive behavior toward staff or other customers
Non-payment of amounts due
Any reason we deem appropriate

5. Products and Services

5.1 Product Information

We strive to provide accurate product information, including:

Descriptions and specifications
Images and videos
Pricing and availability
Technical details

However:

Product images are for illustration purposes and may differ slightly from actual products
Specifications are subject to manufacturer changes
Colors may vary due to screen settings
We reserve the right to correct errors or inaccuracies

5.2 Product Availability

Product availability is subject to change without notice
We cannot guarantee continuous stock availability
Products are sold on a first-come, first-served basis
Out-of-stock products may be back-ordered or substituted with your approval

5.3 Pricing

All prices:

Are quoted in South African Rand (ZAR)
Include 15% VAT unless otherwise stated
Are subject to change without notice
Do not include delivery, installation, or additional services unless specified

Price Errors:
If we discover a pricing error after you place an order:

We will contact you to inform you of the error
You may choose to proceed at the correct price or cancel your order
If payment was already processed, you may receive a refund if you choose to cancel

5.4 Product Warranties

All products are covered by manufacturer warranties as specified. Warranty terms vary by product and manufacturer. Please refer to:

Individual product warranty documentation
Our Warranty Policy (available on our website)
Manufacturer warranty terms and conditions

Warranty Coverage:

Manufacturing defects
Material and workmanship issues
As specified by the manufacturer

Not Covered:

Normal wear and tear
Misuse or abuse
Unauthorized modifications
Accidents or negligence
Failure to follow maintenance requirements

6. Ordering and Purchasing

6.1 Placing an Order

To place an order:

Browse products on our website or visit our showroom
Add items to your shopping cart
Proceed to checkout
Provide delivery and billing information
Review order details and total cost
Select payment method
Complete payment
Receive order confirmation

6.2 Order Acceptance

Important: Your order is an offer to purchase products from us. We reserve the right to accept or decline any order for any reason, including:

Product unavailability
Pricing errors
Payment verification issues
Suspected fraud
Delivery restrictions
Customer account status

An order is only accepted when we send you an order confirmation email. Until then, we may cancel or modify your order.

6.3 Order Confirmation

Upon order acceptance, you will receive an email confirmation containing:

Order number
Products ordered
Quantities and prices
Delivery address
Payment details
Estimated delivery date

Please review your order confirmation carefully and contact us immediately if there are any errors.

6.4 Order Modifications

Before Dispatch:

Contact us immediately to request changes
We will accommodate modifications where possible
Some changes may affect pricing or delivery timeframes

After Dispatch:

Orders cannot be modified once shipped
You may refuse delivery or return products according to our Return Policy

6.5 Order Cancellation

By Customer:

Cancel anytime before dispatch for full refund
Contact us at info@golfcartholdings.co.za
Cancellation after dispatch subject to Return Policy
Custom orders cannot be cancelled once production begins (50% cancellation fee applies)

By Golf Cart Holdings:
We may cancel orders for:

Product unavailability
Payment issues
Fraudulent activity
Inability to fulfill delivery
Force majeure events

You will receive a full refund if we cancel your order.

7. Payment Terms

7.1 Payment Methods

We accept:

Credit and debit cards (Visa, Mastercard, American Express, Diners Club)
Electronic Fund Transfer (EFT)
Instant EFT / Online banking
Cash (in-store only)
Payment on Delivery (selected areas, subject to approval)
Financing (through approved third-party providers, subject to credit approval)

7.2 Payment Security

All payments are processed through secure, PCI-DSS compliant payment gateways
We use SSL encryption to protect your financial information
We do not store complete credit card information
3D Secure authentication required for card payments

7.3 Payment Terms

Retail Customers:

Full payment required before dispatch
Payment must be received within 48 hours of order confirmation

Business Customers:

Credit account applications available
30-day payment terms for approved accounts
Credit limits apply
Interest charged on overdue accounts (2% per month)

For complete payment information, please refer to our Payment Policy.

7.4 Prices and Taxes

All prices include 15% VAT
Additional charges (delivery, installation) clearly indicated
VAT invoices provided for all transactions
Prices subject to change without notice

8. Delivery and Shipping

8.1 Delivery Terms

Delivery available nationwide in South Africa
Delivery timeframes vary by location and product type
Delivery costs calculated at checkout
Free delivery on qualifying orders (R10,000+ to major cities, R15,000+ nationwide)

8.2 Delivery Responsibilities

Your Responsibilities:

Provide accurate, complete delivery address
Ensure someone 18+ available to receive delivery
Provide access for delivery vehicle
Inspect products upon delivery
Note any damage on delivery documentation before signing

Our Responsibilities:

Deliver products safely and within estimated timeframes
Provide tracking information
Notify you of delivery schedule
Deliver to accessible ground floor location

8.3 Risk and Title

Risk and title in products pass to you upon delivery and your signature on the delivery documentation. Until that time, products remain our property.

8.4 Failed Delivery

If delivery fails due to:

Incorrect address
Customer unavailability
Access issues
Refusal to accept delivery

Re-delivery fees will apply, and after 3 failed attempts, the order may be returned to us and cancelled (with applicable fees deducted).

For complete shipping information, please refer to our Shipping and Delivery Policy.

9. Returns and Refunds

9.1 Return Rights

You may return products within 30 days of delivery if:

Products are unused and in original condition
Original packaging is intact
Return is pre-authorized by our customer service team
Return meets all eligibility criteria

9.2 Non-Returnable Items

The following cannot be returned:

Custom or special orders
Used or installed products
Opened batteries or electrical components
Clearance or final sale items
Products without original packaging

9.3 Return Process

Contact info@golfcartholdings.co.za within 30 days
Obtain Return Authorization Number (RAN)
Pack product securely with all original components
Ship to our returns address or arrange collection
Await inspection and refund processing

9.4 Refunds

Approved refunds processed within 7-10 business days
Refunded to original payment method
Return shipping costs and restocking fees may apply
Original delivery fees non-refundable (unless our error)

For complete return information, please refer to our Return and Refund Policy.

10. Intellectual Property Rights

10.1 Our Intellectual Property

All content on our website is owned by or licensed to Golf Cart Holdings and protected by intellectual property laws, including:

Trademarks and logos
Website design and layout
Text, images, and graphics
Videos and multimedia content
Software and code
Product descriptions and specifications

10.2 Restrictions

You may NOT:

Copy, reproduce, or distribute our content without permission
Use our trademarks or branding without authorization
Modify, adapt, or create derivative works
Reverse engineer our website or software
Remove copyright or proprietary notices
Use our content for commercial purposes without license

10.3 User-Generated Content

If you submit content to our website (reviews, testimonials, photos, comments):

You grant us:

A worldwide, royalty-free, perpetual license to use, reproduce, modify, and display your content
The right to use your name and likeness in connection with your content
Permission to use your content for marketing and promotional purposes

You represent that:

You own or have rights to the content you submit
Your content does not infringe on third-party rights
Your content is accurate and not defamatory or illegal

We reserve the right to:

Remove or refuse any user-generated content
Edit or modify content for clarity or appropriateness
Use content in our marketing materials

10.4 Copyright Infringement

If you believe your copyright has been infringed, contact us at:
Email: info@golfcartholdings.co.za

Provide:

Description of copyrighted work
Location of infringing material on our website
Your contact information
Statement of good faith belief
Statement of accuracy under penalty of perjury
Your physical or electronic signature

11. Limitation of Liability

11.1 General Limitations

To the maximum extent permitted by law:

We are NOT liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Loss of data or information
Personal injury or property damage (except where caused by our negligence)
Delays or failures due to circumstances beyond our control
Third-party actions or omissions
Misuse or abuse of products
Failure to follow product instructions or safety guidelines

11.2 Maximum Liability

Our total liability to you for any claim arising from your purchase or use of our products or services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

11.3 Product Liability

Products are sold with manufacturer warranties
We are not the manufacturer of golf carts and equipment
Product liability claims should be directed to manufacturers
We assist with warranty claims but are not responsible for manufacturer defects

11.4 Exceptions

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under South African law

12. Indemnification

You agree to indemnify, defend, and hold harmless Golf Cart Holdings, its directors, officers, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

Your violation of these Terms
Your misuse of products or services
Your violation of any laws or regulations
Your infringement of third-party rights
Your negligence or willful misconduct
Any content you submit to our website

13. Warranty Disclaimer

13.1 Product Warranties

Products are sold with manufacturer warranties only. We make no additional warranties or representations beyond those provided by manufacturers.

13.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR WEBSITE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Accuracy, reliability, or completeness
Uninterrupted or error-free operation
Freedom from viruses or harmful components

13.3 No Professional Advice

Information on our website is for general informational purposes only and does not constitute professional advice. You should not rely on our website content as a substitute for professional consultation.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including: