1. Introduction

This Payment Policy outlines the payment terms, conditions, and procedures for all purchases made through Golf Cart Holdings (Pty) Ltd (“we,” “us,” “our,” or “Golf Cart Holdings”). By placing an order or purchasing products/services from us, you agree to be bound by this Payment Policy.

For complete information about our business practices, please also review our Terms and Conditions, Privacy Policy, and Refund Policy available at http://golfcartholdings.co.za.

2. Accepted Payment Methods

We accept the following payment methods for your convenience:

2.1 Credit and Debit Cards

Visa
Mastercard
American Express
Diners Club

All card payments are processed through secure, PCI-DSS compliant payment gateways with SSL encryption to protect your financial information.

2.2 Electronic Fund Transfer (EFT)

Direct bank transfers to our designated business banking account. Banking details will be provided on your invoice or upon request.

Bank: [Bank Name]
Account Name: Golf Cart Holdings (Pty) Ltd
Account Number: [Account Number]
Branch Code: [Branch Code]
Account Type: Business Cheque Account
Reference: Your Invoice Number

2.3 Instant EFT / Online Banking

Real-time electronic payments through:

Zapper
SnapScan
Instant EFT services

2.4 Cash Payments

Cash payments are accepted for in-store purchases and collections only. Cash payments must be made at our physical location during business hours.

2.5 Payment on Delivery (POD)

Available for selected products and delivery areas, subject to approval. Additional fees may apply.

2.6 Financing Options

We offer flexible financing solutions through approved third-party finance providers for qualifying customers. Terms and conditions apply, and approval is subject to credit assessment.

3. Pricing and Currency

3.1 Currency

All prices are quoted and charged in South African Rand (ZAR) unless otherwise specified.

3.2 Pricing Accuracy

We strive to ensure all product prices displayed on our website are accurate. However, errors may occasionally occur. If we discover a pricing error:

We will contact you before processing your order
You will have the option to proceed at the correct price or cancel your order
If payment has already been processed, we will issue a full refund if you choose to cancel

3.3 Price Changes

We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid for.

3.4 VAT (Value Added Tax)

All prices include VAT at the current South African rate of 15%, unless otherwise stated. VAT-registered customers will receive a valid tax invoice for all purchases.

4. Payment Terms

4.1 Retail Customers (Individual Buyers)

Payment Required: Full payment is required before order processing and delivery.

Payment Deadline: Payment must be received within 48 hours of order confirmation. Orders not paid within this timeframe may be cancelled.

4.2 Business and Corporate Customers

Credit Account Terms: Approved business customers may be eligible for credit account facilities with the following terms:

Payment Terms: 30 days from invoice date (unless otherwise agreed)
Credit Application: Required for all new business customers
Credit Limit: Assigned based on credit assessment
Account Review: Credit terms subject to periodic review

Account Application Requirements:

Completed credit application form
Company registration documents
VAT registration certificate
Bank statements (last 3 months)
Trade references
Director identification and proof of address

4.3 Deposits

For custom orders, special orders, or large purchases, we may require a deposit:

Standard Deposit: 50% of total order value
Balance Payment: Due before delivery or collection
Non-Refundable: Deposits are non-refundable once production or special ordering has commenced

4.4 Pro Forma Invoices

Pro forma invoices will be issued for orders requiring upfront payment. Payment must be received and cleared before order processing begins.

5. Payment Processing and Confirmation

5.1 Order Confirmation

Once your payment is received and verified:

You will receive an email confirmation with your order details
Processing of your order will begin
Estimated delivery or collection date will be provided

5.2 Payment Verification

EFT Payments: Please allow 24-48 hours for bank transfer verification. Orders will only be processed once payment reflects in our account.

Card Payments: Processed immediately upon successful authorization.

Instant EFT: Verified in real-time, and orders processed immediately.

5.3 Payment Reference

When making EFT payments, please use your invoice number or order number as the payment reference to ensure quick processing.

6. Additional Costs

6.1 Delivery and Shipping Fees

Delivery fees are calculated based on:

Delivery location and distance
Product size and weight
Delivery timeframe (standard or express)

Delivery costs will be clearly displayed at checkout before payment is required.

6.2 Installation and Fitting Charges

Professional installation and fitting services are available at additional cost. Installation fees vary depending on:

Product type and complexity
Location within South Africa
Existing setup requirements
Additional customization needs

A detailed installation quote will be provided separately upon request.

6.3 Import Duties and Taxes

For imported products or international orders, customers may be responsible for:

Import duties
Customs clearance fees
Additional taxes or levies

These costs are not included in the product price and will be communicated before order confirmation.

7. Payment Security

7.1 Secure Payment Processing

We take payment security seriously and implement industry-standard security measures:

SSL Encryption: All payment pages are secured with 256-bit SSL encryption
PCI-DSS Compliance: Our payment processors are fully PCI-DSS compliant
No Storage: We do not store complete credit card information on our servers
Fraud Prevention: Advanced fraud detection and prevention systems

7.2 Card Verification

For your security, we may require additional verification for card payments, including:

Card Verification Value (CVV) code
3D Secure authentication (Verified by Visa, Mastercard SecureCode)
Billing address verification
Identity verification for high-value transactions

7.3 Fraud Protection

We reserve the right to:

Verify payment details before processing orders
Request additional documentation for verification
Decline or cancel suspicious transactions
Report fraudulent activity to relevant authorities

8. Failed or Declined Payments

8.1 Reasons for Payment Failure

Payments may be declined due to:

Insufficient funds
Incorrect card details
Expired payment method
Bank security restrictions
Transaction limits exceeded
Failed fraud checks

8.2 Resolution

If your payment fails:

You will be notified immediately
Your order will be placed on hold for 48 hours
You may retry payment using the same or alternative method
Contact your bank or card issuer to resolve payment issues
Orders not paid within 48 hours may be cancelled

9. Invoicing

9.1 Tax Invoices

All customers will receive a valid tax invoice for their purchase, including:

Invoice number and date
Customer details
Itemized product description and pricing
VAT breakdown
Payment terms and banking details
Our company registration and VAT number

9.2 Invoice Delivery

Invoices are sent electronically via email to the address provided during checkout. Physical invoices can be requested at no additional charge.

9.3 Proof of Payment

Please retain your proof of payment (bank statement, card receipt, or payment confirmation) for your records and warranty purposes.

10. Late Payments (Business Accounts Only)

10.1 Payment Reminders

Reminder notices will be sent:

7 days before payment due date
On the payment due date
7 days after payment due date

10.2 Late Payment Charges

Overdue accounts will incur:

Interest: 2% per month (24% per annum) on overdue amounts
Administration Fee: R350.00 for each reminder notice sent
Collection Costs: Full recovery costs for accounts handed over for collection

10.3 Account Suspension

Credit accounts with overdue payments exceeding 30 days will be:

Suspended from further credit purchases
Required to pay cash for new orders
Subject to legal collection procedures

10.4 Legal Action

We reserve the right to take legal action to recover outstanding debts, including:

Instruction of attorneys and debt collectors
Listing with credit bureaus
Legal proceedings and judgment
All legal costs will be recovered from the debtor

11. Refunds and Credits

11.1 Refund Processing

Approved refunds will be processed within 7-10 business days to the original payment method:

Card Refunds: 7-10 business days (depending on your bank)
EFT Refunds: 3-5 business days to your nominated bank account
Cash Refunds: Immediate upon approval (in-store only)

11.2 Partial Refunds

Partial refunds may be issued for:

Returned items from multi-item orders
Damaged or defective products (where partial credit is appropriate)
Cancelled services or installations

11.3 Store Credit

As an alternative to refunds, we may offer store credit valid for 12 months from issue date.

For complete refund terms and conditions, please refer to our Refund and Returns Policy.

12. Disputes and Chargebacks

12.1 Payment Disputes

If you have concerns about a charge:

Contact us immediately at info@golfcartholdings.co.za
Provide your order number and payment details
We will investigate and respond within 5 business days

12.2 Chargebacks

Initiating a chargeback without first contacting us may result in:

Delayed resolution
Account suspension
Additional administrative costs
Legal action to recover funds and costs

We strongly encourage you to contact us directly to resolve any payment issues before initiating a chargeback with your bank.

13. Changes to Payment Policy

We reserve the right to modify this Payment Policy at any time. Changes will be effective immediately upon posting to our website. The “Last Updated” date at the top of this policy indicates when it was last revised.

Continued use of our services after changes constitutes acceptance of the updated Payment Policy.

14. Contact Us

For payment-related inquiries, questions, or assistance:

Accounts Department
Email: sales@golfcartholdings.co.za
Phone: +27 (0) 83 279 8073
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM SAST

Customer Service
Email: info@golfcartholdings.co.za
Phone: +27 (0) 83 279 8073

We are committed to providing secure, transparent, and efficient payment processing for all our customers.

Acknowledgment

By making a payment to Golf Cart Holdings (Pty) Ltd, you acknowledge that you have read, understood, and agree to be bound by this Payment Policy and all related terms and conditions.